Business letter

JULY 6, 2009

To: Headquarter Xiamen lilliput technology co., ltd
Address: 5f, b area, Chuangxin plaza, software park, Zhenzhuwan, Huandao rd, Siming district, Xiamen, Fujian, China

From: Bat-Erdene.G
# 8, apartment 23, Svxbaatar district, Ulaanbaatar, Mongolia

Attn: Customer Service
Serial Number: PO445392749; Model Name: HDS1022M-N

Dear Customer Service Manager;

On 6th of July. I have used your law care products on many occasions and I have been highly satisfied with the results. However, I recently purchased a oscilloscope from your company and I have been dissatisfied with the product.

I unpacked the product and begin assembly, I found that I was missing the electric plug.

I went to local store #567 where it was purchased and they chuckled as I explained my dissatisfaction with the product. They were rude and unhelpful, claiming that I must have hit something in my lawn.

To resolve the problem, I would appreciate it if you could state the problem with your product and repair it or I could take my money back. Enclosed are copies of my records. Warranty was 2 years and I bought it about 2 day ago.

Sincerely,




Bat-Erdene.G